JONVERALIS Returns Policy

At JONVERALIS, we take pride in the quality and craftsmanship of our products. Our attention to detail in design and material is unyielding. However, if for any reason you are not completely satisfied with your purchase, we are here to provide a seamless return process that respects your needs and ensures your satisfaction.

Eligibility for Returns

• Returns must be initiated within 30 days of the original purchase date.
• Items must be unused, in their original condition, and include all original packaging and tags.
• Products marked as 'Final Sale' are not eligible for returns or exchanges.

Return Process

1. Contact our Customer Service at [email protected] with your order number and reason for return.
2. Once approved, you will receive a Return Merchandise Authorization (RMA) number along with detailed instructions on how to proceed with the return.
3. Pack the items securely and include the RMA form inside the package.
4. Label the package with the address provided in the return instructions and ship the item using a trackable method.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at [email protected].

Contact

If you have any questions or require further assistance, feel free to reach out to our Customer Service team at [email protected] or call us at (123) 456-7890 during business hours.

Thank you for choosing JONVERALIS. We appreciate your business and are committed to ensuring your satisfaction.